Our Tech Support Team

Our Tech Support Team helps you handle installation errors and technical problems that prevent you from using your products. In essence, our tech support focuses on helping you to use a product more effectively.

Please note that we changed links to our support page in 2021. The access links may be different from earlier provided paper information. However, all previous links for support and registration will still work and be linked to this page

To protect our valuable time to support our customers from Robo inquiries and internet hacks, we request all customers log in to access our tech support page. If you are a new user, you need first to create an account to navigate our support web page and access the help-desks. Only a few credentials from you are required to create an account.

The second crucial point is to register all your Ascend Electronic Products with us.

Under US federal guidelines, the registration keeps your Ascend Electronics product warranties in tack. Registration provides you with access to content not available on our public website. You will learn more about the product and keep you up to date on updates. It also qualifies you to receive special offers, gifts, and discounts. To register your product, you will need the Part- and the Serial Number. Both you can find on the product sticker on your product.

We recognize different levels of users on our web- and tech support page. Ascend Electronics Tech Support web page will automatic adapt to your user requirements for faster navigation, so you don’t have to search through endless webpages. For example, when you register your product, you will be given immediate access to all manuals and information you need to operate your instrument.

Log in to your Account to get access to your manuals and the Help-Desk!